Timer Jobs Not Working

We recently had a VERY strange issue with a client. This specifically was a disaster restore where the previous environment was poorly documented. Due to a total hardware failure new hardware was provisioned… and that’s where the fun begins.

We were able to get SharePoint installed and get Reporting Services fully configured in integrated mode but when we went to configure the SSP… nothing. Always stuck in provisioning.

As we drilled down into the issue we realized that NO timer jobs were working. Another symptom that we noticed is that the Timer Job status page was completely blank… no status could be reported on any timer jobs.

If you’ve gotten this far then you probably have the same problem we did:

Windows Server 2003 SP2 x64
Dual Proc 6 Core Hyperthreaded (You have too many processors!!)

Using my Google Fu it took a little while but I was at least able to find this: http://blogs.technet.com/b/victorbutuza/archive/2010/05/11/timer-jobs-missing-too-many-cpus.aspx which lays out the problem pretty clearly.

We were able to get our farm to what appears to be a fully working state but I would strongly advise you to monitor your farm VERY closely after performing these modifications as they are not officially supported and you cannot be 100% sure that some timer job provisioning was missed during the initial installation.

Open Regedit, go to

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Shared Tools\Web Server Extensions

  • Right click on “Web Server Extensions” and click [New] – [Key] Name the new key “HeapSettings
  • Ensure the following key is created:
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Shared Tools\Web Server Extensions\HeapSettings
  • Right click on “HeapSettings” key and click [New] – [DWORD value] “LocalHeapWarnCount
  • Double click on “LocalHeapWarnCount

“Edit DWORD Value” dialog will open. Enter [Value data] = double the number of CPU

Reboot and you are done.

I'm a public speaker and the Chief SharePoint Architect for Eastridge, a Microsoft Gold Partner specializing in SharePoint and custom application development in Winston-Salem, NC. I focus on the SharePoint platform with a specialty in Information Architecture, Publishing and Best Practices.

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